Why do customers seek out your brand? What do they expect to see from you; to gain from you? And where do they think/do you think you really shine? There are many other questions like these, and they're important to answer. Because as easy or hard as it is for you to answer them, so too is it for your customers.
Here are a few ideas for you to ponder as your brand grows and matures.
• explore your strengths: what do you do best, what do you have the ability to do that you're currently not doing, what should you be doing to build your strengths for the future
• express your strengths: are they "brandable" as unique processes or services; which others can be used to build your image with current and prospective customers
• extend your strengths: how can you leverage your strengths in specific areas where you have little or no experience - through new products and services, with new partners, through new channels.
So, are you strong enough?
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